At Black Wattle Firewood, we respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act, 4 of 2013, also known as POPIA.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or use our services.
1. Responsible Party
Black Wattle Firewood is the responsible party for the personal information we collect and process through our website, order process, customer communication and delivery services.
2. Information We Collect
When you use our website, place an order, contact us, or use our services, we may collect the following personal information:
- Your name and surname
- Your email address
- Your phone number
- Your delivery address
- Your billing details
- Your order details
- Your payment-related information
- Any information you send to us by email, WhatsApp, contact form, or through our website
We may also collect basic technical information when you visit our website, such as your browser type, device information, IP address, website usage information and cookie-related information.
3. Why We Collect Your Information
We collect and process your personal information for specific, lawful and necessary purposes, including to:
- Process and deliver your order
- Contact you about your order or delivery
- Process payments, refunds, returns or exchanges
- Respond to your questions or requests
- Send important service-related updates
- Improve our website, products and customer service
- Keep accurate business, accounting and transaction records
- Comply with legal, tax and regulatory requirements
We will only collect the information that is reasonably necessary for these purposes.
4. Payments
Online payments may be processed through PayFast.
When you make a payment, your payment may be processed securely by PayFast. We do not store your full card details on our website. PayFast may collect and process payment-related information in line with its own privacy and security policies.
5. Delivery Information
We use our internal delivery team to deliver orders.
Your delivery information may be shared with members of our team who need it to arrange, manage and complete your delivery.
6. Cookies and Website Tracking
Our website may use cookies or similar technologies to help the website function properly, improve your browsing experience and understand how visitors use the website.
Cookies are small files stored on your device. You can usually manage or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
7. Sharing Your Information
We do not sell your personal information to third parties.
We may share your personal information only where necessary, including with:
- Payment service providers
- Website hosting or technical service providers
- Accounting, legal or compliance service providers
- Our internal team members who need the information to assist you
- Authorities or regulators where required by law
Where we use third-party service providers, we will take reasonable steps to ensure that they process your personal information securely and only for the purpose for which it was shared.
8. Cross-Border Processing
Some of the third-party tools, plugins, hosting providers or service providers used by our website may process or store information outside South Africa.
Where this happens, we will take reasonable steps to ensure that your personal information is protected in line with applicable privacy laws.
9. How We Protect Your Information
We take reasonable and appropriate steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
While we do our best to protect your information, no website, email system, payment platform, or online system can be guaranteed to be completely secure.
10. How Long We Keep Your Information
We keep your personal information only for as long as reasonably necessary for the purposes described in this policy, unless we are required to keep it for longer for legal, tax, accounting or business record purposes.
11. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or update your personal information
- Ask us to delete your personal information, where legally allowed
- Object to certain types of processing, where legally allowed
- Withdraw consent, where we rely on consent to process your information
- Lodge a complaint with the Information Regulator of South Africa
To make a request, please contact us using the details below.
12. Marketing Communication
We may contact you with updates, offers or information about Black Wattle Firewood, where allowed by law.
You can opt out of marketing communication at any time by contacting us directly.
13. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of those websites.
14. Complaints
If you believe that your personal information has been handled unlawfully, please contact us first so that we can try to resolve the issue.
You also have the right to contact the Information Regulator of South Africa.
Website: https://inforegulator.org.za
15. Updates to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
16. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: linda@blackwattlefirewood.co.za
WhatsApp: 082 855 7784
