At Black Wattle Firewood, we want our customers to be happy with their orders. If there is an issue with your purchase, please contact us as soon as possible so that we can assist.
Returns
Customers may request a return within 3 days of receiving their order.
To be eligible for a return, the firewood must be:
- Unused
- Not burnt
- Not altered in any way
- In the same condition as it was received
If the firewood has been used, burnt, damaged, altered, or is not in its original delivered condition, we may not be able to accept the return.
Refunds
Once your return has been reviewed and approved, we will process your refund within up to 3 working days.
Refunds may be issued either by:
- EFT
- PayFast, where applicable
The refund method may depend on how the original payment was made.
Exchanges
We do allow exchanges. If you would prefer to exchange your order instead of receiving a refund, please contact us within 3 days of receiving your order.
Sale or discounted items are exchangeable only and may not qualify for a refund, unless the item is faulty, damaged, or incorrect.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.
Where the issue is confirmed, Black Wattle Firewood will arrange a suitable replacement.
Return Collection
Black Wattle Firewood offers free delivery using our internal drivers and team. Where a return or exchange has been approved, we will arrange the collection or replacement directly with you.
How to Request a Return or Exchange
To request a return, refund, or exchange, please contact us using one of the details below:
Email: linda@blackwattlefirewood.co.za
WhatsApp: 082 855 7784
Please include your order details and a brief explanation of the issue so that we can assist you as quickly as possible.
South Africa Only
This policy applies to orders placed and delivered within South Africa only.
